Shipping and Returns

DELIVERY POLICY

Shipping costs are not included in the product price and will be calculated depending on the geographical location. When your order is shipped, you will receive an order fulfillment email, along with an AWB tracking number. If you discover any errors in your information, please contact us as soon as possible and we hope that we will be able to correct them before shipping.

All available products ordered on our online store will be shipped within 5 business days. If delivery will take longer, we will contact you by email.

For Bucharest, the shipping price is 20 RON and for Romania it is 25 RON, international 100 RON

CANCELLATIONS

You can cancel your order at any time, provided that it has not already been shipped. To cancel your order, please contact us as soon as possible, mentioning your name. and the order reference number. We will refund your money.

If your item has already been shipped, cancellation is not possible. In this case, please follow the return policy below.

RETURNS

If you are not satisfied with your product, please let us know immediately by sending us an email to atelierarsana@gmail.com

You will have two weeks to return the product if it is in perfect condition for a full refund. You will be refunded using the original payment method used.

Please note: We do not refund shipping costs. And we are not responsible for items damaged or lost during shipping.

Please pack the returned items as well as possible, to ensure that they are not damaged during shipping. If it is broken upon receipt, a refund cannot be issued.

The product must be sent to Strada CAVAFII VECHI, ​​Nr. 11, Floor 1, Apartment 2, Postal Code 030254 Bucharest Sector 3, Bucharest

Back to blog